FAQ: Frequently Asked Questions:
Read answers to useful Frequently Asked Questions about our
family friendly holiday villa Casa do Lago, to make your holiday as trouble-free as possible.
FAQ about the Silver Coast region:
What is the Silver Coast?
Portugal's Silver Coast boasts a striking coastline of about 150 km, starting about an hour north of Lisbon up to Aveiro. Frequently mentioned by visitors as the real Portugal, it is a largely unknown, but stunning region. Offering a cool climate, vast sandy beaches, natural scenery, enchanting villages, hospitable & tranquil people, exquisite local cuisine & wines, historic monuments and traditions, and is a great place to live or visit.
Where is the villa located?
The holiday Casa do Lago is located in the tranquil beach village resort of Foz do Arelho, which is at one hour to the north of Lisbon and in the hearth of the Silver Coast. In front to the house there is the sea branch of Obidos Lagoon, a focal point and a scenic part of Portugal. Besides Foz do Arelho beach and many others, there is the beach of Sao Martinho do Porto. The medieval village of Obidos, a gem of Portugal, is 15 minutes away. Many other interesting places are within short distance. To learn more about the region, please visit our page.
FAQ about villa holidays for everyone:
Is the villa just for families with kids, or groups with disabled people among them?
No, definitely not. Villa Casa do Lago is suitable for everyone. Although the villa was designed to provide a great holiday experience for families with children and later were added great accessible facilites to provide first class holidays to all, we welcome everyone at the property.
Our special advantages are: if you're visiting with infants, kids, elderly or even a member who suffers from a disability, you can book a holiday knowing that all family members will be very welcome, they will have first-class facilities and a worry-free experience.
How many people can stay in the villa? How many bedrooms are there?
The villa sleeping capacity is 11 adults plus 3 babies sleeping in cots. (if needed 2 extra beds can be provided)
3 bedrooms on the first floor:
Big Balcony Bedroom: 3 single beds.
Master bedroom: 1 King size double bed, plus extra single bed
White bedroom: 2 single beds (together) plus extra single bed
2 bedrooms on the ground floor:
Blue bedroom: Large double bed.
Lilac bedroom: 1 single bed plus one profiling bed.
For more information, please visit our bedrooms page.
Is there WiFi? Is there Satellite TV?
Yes, there is WIFI and Satellite TV in the Villa, with plenty of UK channels.
Are there towels?
Yes, we provide hand towels, bath sheets as well as pool / beach towels.
Is trash collected from the villa?
No, trash needs to be taken to the trash bins which are approx. at 350 meters from the villa. To find them, you must turn right at the villa outside gate. After 300 meters distance, turn right again. There you will find general waste bins as well as colored ones for recycling.
How far are the nearest Supermarkets?
Small supermarkets are at 2 kilometers away from the Villa. The travel directions are:
On the camping park crossing, turn left. Drive more for a short distance up to find out 3 supermarkets on your right.
Big supermarkets are available at less than 10 minutes of driving distance. The travel directions are:
On the camping park crossing turn right and drive counting all roundabouts. On the 5th roundabout, turn right on the first way out.
There you will find a few supermarkets: Leclerc, Aldi and Mini Preço. Others can be found nearby.
How far are the nearest Daily Fruit and Fish Markets?
Around 10 minutes of driving, in the city of Caldas da Rainha, there is the Daily Fruit and Fish Markets. The travel directions are:
On the camping park crossing, turn right and drive counting all roundabouts. After driving for less than 10 minutes, on the 7th roundabout (the Queen Statue roundabout), turn right on the 3th way out. After a short distance you will find the Daily Fruit Market.
The Fish Market is nearby.
How far are the nearest bars / restaurants?
On the camping park turn left. After a short distance you will find a few restaurants and bars on your right.
Is it possible to hire a chief, or one experienced person to cook in the villa?
Yes, please email us at firstname.lastname@example.org and we will send you information.
Can I smoke in the villa?
No, smoking is not allowed inside the property.
FAQ about villa holidays for families with children:
Is the villa Casa do Lago all enclosed and designed for families with kids?
Yes, the property is designed with just family life style and kids amusement in mind. Some of our facilities:
Is the pool heated, enclosed and safe for kids?
Yes, the pool is heated and safe for kids:
The pool heating system is regulated to 30 Celsius (we try to keep that temperature from April to October)
The pool enclosed area measures 25 x 12 meters and it has a kids pool area. For more information, please visit our swimming pool page.
How many cots and high-chair are in the villa? Are there baby cutlery and bed guards?
Yes, inside the property there are: baby cutlery, bed guards, 3 high-chairs and 3 cots available.
In demand one more cot and high-chair can be added.
FAQ about villa holidays for families with disabled people among them:
Is there one wet-room ? Is there a commode shower-chair?
Yes, we have two adapted bathrooms with wheelchair accessible wet-rooms.
Our villa offers one self propelled bath and toilet commode shower wheelchair, as well as one tilting shower chair / toilet commode with head rest support for upper body stability problems. To learn more about our accessibility, please visit our disabled friendly page.
Are there grab rails in the shower room?
Yes, grab rails are in place, in the shower rooms of both bathrooms.
Is there one electric profiling bed? Is there an electric bed hoist?
Yes, we have one electric profile bed in the lilac bedroom and also one electric hoist.
Is there a hoist in the swimming pool?
Yes, there is a removable, easy to use pool hoist in the swimming pool, allowing a safe pool access for disable people.
Is the swimming pool heated?
Yes, the swimming pool is heated. The pool heating system is regulated to 30 Celsius. Between April and October, we try to keep the water temperature around 28 C - 31 C.
Can we book airport transfer by Wheelchair Adapted Vehicle?
Yes, please enquiry for airport transfers and local adapted taxis:
Big taxi capacity: 8 passengers including 2 electric wheelchairs users. Small taxi capacity: 4 passengers including 1 wheelchair user.
Can we hire an experienced caregiver?
Yes, please email us at: email@example.com for details.
FAQ about booking procedures:
How far in advance do I need to book the villa?
As soon as you book, larger options to elect you have.
You are required to send to us your payment for the balance of the Rental and the Security Deposit eight weeks prior to the Arrival Date.
A fully refundable Security Deposit will be required to be paid at arrival, or prior to arrival.
We will hold the Security Deposit to be applied against the reasonable cleaning and/or replacement of the property, furnishings, fixtures, fittings and effects.
We will return the Security Deposit to you within 24 hours of the return of the room keys.
How much of a deposit do I need?
25% of the total rental fee.
When is the final payment due?
Eight weeks prior to the letting or earlier.
What is included?
A welcome pack on arrival.
A weekly bed linen / towels change and a general cleaning before and after your staying. Electricity, gas, water, wireless Internet, air conditioned and heating oil. The use of all bikes, facilities and equipment inside the villa and this includes the disabled equipment.
What are the cancellation fees and procedures?
If you need to cancel or amend your booking you must telephone to the property owner as soon as possible and confirm your cancellation by email.
a) If you cancel your booking more than eight weeks prior to the Arrival Date, we will retain the Initial Deposit and refund the balance of any money you have paid to us.
b) If you cancel your booking less than eight weeks prior to the Arrival Date, we reserve the right to retain the Initial Deposit and the Rental, and refund the balance of any money you have paid to us.
In these circumstances we will refund the Rental (less any additional costs you incurred), if we are able to secure an alternative booking for the Property.
c) Alternatively, when sending your written cancellation, you can choose to be refund by our following table fee for cancelled reservations:
Period before arrival date within written cancellation is received by us and amount of cancellation fee shown as a percentage of the holiday cost:
More than 56 days: deposit only /
31 - 56 days: 50%
30 days or less: 90%
For your peace of mind, we recommend you purchase trip cancellation insurance.
Who do I contact in the event I have a problem at the villa?
Carlos, the owner:
mobile: + 351 913340114 – residence phone + 351 244566517, (at evening) e-mail : firstname.lastname@example.org
Arrival / check-in / check-out procedures?
Check-out: before 10 am
Check-in: after 4 pm
The Owner or his representative, will receive you at the villa, providing by then all the necessary information to help to make your staying into a comfortable experience of great memories.
Are pets welcome?
Pets are not allowed to stay in the villa.
Where is the nearest airport? How far from the Villa?
Lisbon airport (LIS) is the nearest one and is located at one hour driving distance from the villa, through a modern motorway.
Do you have travel directions to the villa?
Yes, after the final payment, we will send you full instructions how to get to the villa.
How to book airport transfers?
Please email Mr. João Paulo: email@example.com. Different size of normal and wheelchair adapted vehicles are available.
Can you recommended a rent-a-car company?
They provide a personalized and quick airport pick-up service, waiting at the airport with their clients name on a placard.
Are there hospitals and clinics in the nearbies?
Caldas da Rainha hospital (15 min) tel 00351 262 830 300
Leiria hospital (40 min) www.chleiria.pt/ - tel: 00351 244 817 016
The emergency numbers are:
(Ambulance, first aid) Número Nacional de Socorro: 00351 112
(Intoxication)Intoxicações: 00351 217 950 143
(Sea rescue) Centro de Busca e Salvamento Marítimo: 00351 214 401 919